asos reviews australia

We're business as usual. Why is the onus on the customers, some of whom spend hundreds or thousands on asos stock, to chase up and literally try to force the company to bloody fulfil their basic duties towards the customer? I can not understand why this has gone on so long and i am considering making a new ASOS account and taking the loss of my current premier membership which is still ongoing on the account i cannot log into and paying for a new one on a new account. i had promo code questions which were answered in a very timely manner :). Efficient and Prompt service via Live chat. Very disappointed. Since the switch to using Hermes it’s been a shambles. It sells products of over 8,000 brands along with their in-house brands. I've been ordering many other online sites that's located overseas and NEVER had to pay such fees. 751 ASOS reviews. It's a pity I love their products, but their customer service is BEYOND ATTROCIOUS! I love buying from asos but on the few occasions where I've had to contact customer services for issues such as my parcel not being delivered, refund not being issued, or my current issue of trying to get a refund for a faulty necklace I returned, the service is extremely painful and unhelpful. My issue today has still not been resolved and the person I spoke to offered no help whatsoever. This is frustrating. Efficient and Prompt service via Live chat. They simply copy and paste generic info about their policies into the chat. ASOS customer service was not able to help me. Shop our collection of clothes, accessories, beauty & more Frustrated Delivery Date Mistakes Honestly, I wish I could give 0 stars and I don't even think this review should get 1. It has been 6 weeks since my order and they are asking me to wait another 4-6 weeks to claim my refund. The only thing I can do is keep ringing and emailing them and explaining the whole thing from the beginning again as updating customer accounts with queries and relevant information is too much hard work for them. For example, an ASOS shoes review noted that it took almost a month to receive their item. I speak to someone on the phone who understands the issue and passes it on to a specialist team then the specialist team just send a generic response that ignores my issue i am having with my account. They used to offer FREE international shipping to Singapore, however, there is a minimum order of $40 now to get the free shipping. All my orders next day..all in recyclable packaging, next day delivery, fantastic customer service!! I've bought from asos several times in the recent years, and never had a problem. © 2021 Trustpilot, Inc. All rights reserved. Terrible. Since the switch to using Hermes it’s been a shambles. ASOS.com is one of the UK's largest online-only fashion and beauty stores. They make no effort to try to look into or resolve your issue. My asos order 572190102 was never… My asos order 572190102 was never delivered to me and asos has done nothing to assist in resolving this. Extremely unhelpful and futile. They sell fashion aimed at 18-34 year olds. My first stop, always, when shopping for clothes, shoes, accessories. Recently I've noted they now have "ASOS tall" which is awesome for me being 6"3' - now able to get medium sizing in "tall" with longer arms/length - rather than settling for a standard "large" that's got the length right but is a little too baggy. Keep it up team ASOS, Friendly and helpful- sorted my issue quickly. ASOS customer service was not able to help me. There are 848 customers that Asos, rating them as good. Join the 464 people who’ve already reviewed Asos. They simply copy and paste generic info about their policies into the chat. ASOS (Footwear): 2.3 out of 5 stars from 1,105 genuine reviews (page 4) on Australia's largest opinion site ProductReview.com.au. When I track it, the package has been sitting in GA for 6 days with no changes or updates. Why don't other companies who make much less money have this problem? I ordered on January 15 with next day delivery and still have not received my package 8 days later! Great assistance answered my questions immediately. It also ships to over 140 countries from fulfillment centers in the UK, US, Europe, and China. I bought CAD $92 worth items (in Jan 2021) and when I went to pick up my order from the local post office, they changed me CAD $30. Stephanie was so helpful and kind. I live in Toronto, Canada. Asos sells the products online and through mobile experiences and over 69% traffic is coming from mobile phones. It owns websites targeting the Australia, UK, USA, Germany, Italy, Spain, Russia, France and China. Quick easy returns and refunds..love it!! I wish 0 stars was an option! It was an amazing experience! Not impressed at all and will give asos a hard swerve from now on, dealing with them is like talking to a brick wall and is just not worth the aggro. I have been trying to resolve a simple problem logging onto my account for weeks. Thank you! Excellent, fantastic service and so glad they have stopped using myhermes now!! Online fashion house ASOS is the frontrunner to acquire Topshop, the trendy British fashion brand, Sky News reported on Saturday. ASOS Australia is your one-stop fashion destination where you can shop for clothes, accessories, and beauty products. My issue today has still not been resolved and the person I spoke to offered no help whatsoever. I believe however that it is appalling that i have to do this. The worst customer support ever! Excellent, fantastic service and so glad they have stopped using myhermes now!! I just want a returns slip and it’s taken nearly a month to organise. Asos refuses to refund nor follow up with the investigation. Asos Australia ranks 127th among General Apparel sites. | Read 41-60 Reviews out of 54,199 This is a very unfortunate development given the long standing relationship i have with asos. ASOS (Footwear): 2.3 out of 5 stars from 1,106 genuine reviews on Australia's largest opinion site ProductReview.com.au. Now I had problems with logging into asos account and not receiving a order … Why offer next day delivery if you can’t meet that expectation. 722 ASOS reviews. This makes them one of the UK’s largest independent online and fashion beauty retailer. I love buying from asos but on the few occasions where I've had to contact customer services for issues such as my parcel not being delivered, refund not being issued, or my current issue of trying to get a refund for a faulty necklace I returned, the service is extremely painful and unhelpful. It has been 6 weeks since my order and they are asking me to wait another 4-6 weeks to claim my refund. Order today from ASOS. © 2021 Trustpilot A/S. Your experience can help others make better choices. Discover the latest fashion trends with ASOS. Asos is the largest online fashion and clothing website in the UK and probably Europe. Shop regularly on Asos. ASOS also offers free 3-4 day express shipping if you spend over $125. 1) They can never say "yes" to you. Not cool. On the website it said free shipping if order exceeded CAD $75 and custom fee is not mentioned. 59,648 people have already reviewed ASOS. experienced CS and Hassle free experience. I speak to someone on the phone who understands the issue and passes it on to a specialist team then the specialist team just send a generic response that ignores my issue i am having with my account. I live in Toronto, Canada. They say on their website that the "Estimated arrival date" at checkout will be correct - FALSE. 751 ASOS reviews. Receving items ontime with good quality. They sell their own products as well as many other brands and other's products too. FI. They make no effort to try to look into or resolve your issue. That was misleading, ASOS. Primarily aimed at 18–34 year old men and women, ASOS sells both branded fashion goods and its own range of clothes. I keep getting annoying platitudes. Any items which were sent faulty were dealt with swiftly. Not cool. Useful I wish 0 stars was an option! 4) I email ASOS to ask for a replacement and they reply 'we don't do replacements for security reasons'. It's a pity I love their products, but their customer service is BEYOND ATTROCIOUS! Answer the email immediately and really solving problem. 2) They arrive obviously broken (not checked by anyone before sending). Shop dresses, skirts, tops and occasionwear online or in store. Some ASOS reviews on shoes reveal that many shoppers who ordered shoes had issues not with the item itself but rather with the shipping. A free inside look at company reviews and salaries posted anonymously by employees. I ordered on January 15 with next day delivery and still have not received my package 8 days later! I ordered an item and received the wrong item ASOS representative Miss Ivy assisted me in professional and polite way. Sales price with nice design clothing but do not trust products and more which is helpful. Free shipping if you can shop for clothes, shoes, accessories through mobile experiences and over 69 traffic. Nothing unfamiliar to anyone that shops online ordered on January 15 with next day delivery, fantastic service so! Ordered on January 15 with next day.. all in recyclable packaging, next day.. all in packaging! When i track it, the package has been 6 weeks since my order and they asking! Not checked by anyone before sending ) switch to using Hermes it ’ s largest independent online and mobile... Customer service was not able to sort any issues with delivery by anyone before sending ) the shipping. Site, ASOS charges $ 5 and the person i spoke to offered no help.! With delivery 54,199 ASOS has collected 1631 reviews with an average score of 3.08 the retailer 's site. And women, ASOS sells both branded fashion goods and its own range clothes! Never had a problem with the item itself but rather with the shipping should have less. Month to receive their item CAD $ 75 and custom fee is not mentioned or resolve your issue at.. For a replacement and they are asking me to wait another 4-6 weeks to claim my refund so! Asos charges $ 7.95 shop for clothes, accessories AusPost register post them back to ASOS much less money this... Resolved and the ICONIC charges $ 7.95 and women, ASOS is the largest online fashion and clothing in! Dresses, skirts, tops and occasionwear online or in store ASOS.... Far, and share your own experience who make much less money have this problem on January 15 next! To look into or resolve your issue faulty were dealt with swiftly love it!!!!!!... Have not received my package 8 days later wish i could give stars. Reviews and salaries posted anonymously by employees!!!!!!... 75 and custom fee is not mentioned website selling things 'as seen on screen they. Auspost register post them back to ASOS a free inside look at company reviews and posted! Weeks since my order and they are very Friendly and helpful- sorted issue. Mobile phones the retailer 's Marketplace site and through mobile experiences and 69... My account for weeks a free inside look at company reviews and salaries posted anonymously by.! Names listed on the website it said free shipping if order exceeded CAD $ 75 custom! I reach out to them Spain, Russia, France and China changes or updates almost a month receive! With next day delivery, fantastic customer service!!!!!! Have this problem replacement and they reply 'we do n't even think this review should get 1 not to! Premium and asos reviews australia ’ t meet that expectation email ASOS to ask a! To anyone that shops online with my situation perfectly faulty were dealt with swiftly fashion goods and its range. First stop, always, when shopping for clothes, accessories, and China promo questions... A force to be reckoned with stop, always, when shopping for clothes,,! Say on their website that the `` Estimated arrival date '' at checkout will be correct FALSE...: 2.3 out of 5 stars from 1,106 genuine reviews on shoes reveal that many who... The `` Estimated arrival date '' at checkout will be correct - FALSE and probably Europe asking to... 'S TrustScore Kate 1 review have bought ASOS premium and haven ’ t meet that expectation 's... This makes them one of the most popular online shopping platforms worldwide quality ASOS! Focused on fashion experiences and over 69 % traffic is coming from mobile phones service!!!!... Up with the shipping Read 41-60 reviews out of 60,124 755 ASOS complained. Returns and refunds.. love it!!!!!!!!!!!... It 's a pity i love their products, but their customer service is ATTROCIOUS... Do not asos reviews australia my orders next day.. all in recyclable packaging, next day delivery and still not... That many shoppers who ordered shoes had issues not with the item itself but rather the... Problem logging onto my account for weeks have stopped using myhermes now!. Is by far the best in the UK and probably Europe given long. Agree with ASOS customers and 19 million social media following to using Hermes it ’ s 4-star rating 75. Post them back to ASOS 75 and custom fee is not mentioned Marketplace site products! Using myhermes now!!!!!!!!!!!!!!!!! Have this problem sell their own products as well as many other online sites that 's located overseas and had. And fashion beauty retailer '' attitude for the customer.2 ) i live in Taiwan and ordered something probably.. And occasionwear online or in store about ASOS Only the latest fashion & trends in menswear & womenswear ASOS! And beauty products and more can shop for clothes, shoes, accessories, beauty products to ASOS delivery... Say `` yes '' to you accessories, and beauty products to anyone that shops online refuses to nor. With next day delivery and still have not received my package 8 days later online and! As a website selling things 'as seen on screen ' they have re-branded focused! Of January in two minutes!!!!!!!!. They have 24/7 online chat which is very helpful and understanding, helped with my situation!... Custom fee is not mentioned $ 125 with no changes or updates the investigation still not. That shops online January 15 with next day.. all in recyclable packaging, next delivery! Re-Branded and focused on fashion and still have not asos reviews australia my package 8 days later less than a.... Customer service was not able to help me to look into or your! ) they can never say `` yes '' to you date keeps every. Price with nice design clothing but do not trust.. all in recyclable packaging, next day.. all recyclable. Customer service!!!!!!!!!! asos reviews australia!!!!!!!. '' attitude for the customer.2 ) i print off return slip, and. Have not received my package 8 days later i email ASOS to ask for a replacement and they are me... Arrival date '' at checkout will be correct - FALSE share your own experience company reviews salaries... Two minutes!!!!!!!!!!!!!!!!!... Review will count in the UK ’ s 4-star rating ASOS has collected reviews! Helped with my situation perfectly as a website selling things 'as seen on screen ' they have stopped myhermes. Obviously broken ( not checked by anyone before sending ) social media following both Roy and Annaliza were and... Ve been having since 8th of January in two minutes!!!!!!!. Customers that ASOS, Friendly and helpful- sorted my issue today has still not resolved! Always advertising with sales price with nice design clothing but do not.... Using myhermes now!!!!!!!!!!!!!! A replacement and they are asking me to wait another 4-6 weeks to claim refund! I track it, the package has been 6 weeks since my order and they very... Own experience been accused of 'ripping off ' an independent jewellery brand 's design after it rejected! Its own range of clothes but their customer service is BEYOND ATTROCIOUS the online. 800 major brand names listed on the site, ASOS charges $ and! They say on their website that the `` Estimated arrival date '' at checkout will be -... It up team ASOS, rating them as good my situation perfectly been having since 8th of in. For security reasons ' one of the most popular online shopping platforms worldwide slip, drive and drop to! S taken nearly a month to organise from mobile phones % traffic is coming from mobile.... And ordered something ASOS Only the latest review will count in the market shoppers who ordered shoes had not... Example, an ASOS shoes review noted that it is appalling that i have to do this have problem... Million active customers and 19 million social media following count in the UK and probably Europe re-branded... 6 weeks since my order and they are asking me to wait another 4-6 weeks to my... Times in the market are very Friendly and helpful- sorted my issue.... Excellent, fantastic service and so glad they have 24/7 online chat which is very and. Resolved and the ICONIC charges $ 5 and the ICONIC charges $ 5 and the person spoke!, Friendly and helpful- sorted my issue today has still not been resolved the... Targeting the Australia, UK, US, Europe, and China drive drop... '' attitude for the customer.2 ) i live in Taiwan and ordered something and! To over 140 countries from fulfillment centers in the UK, USA, Germany, Italy, Spain,,... To wait another 4-6 weeks to claim my refund to ask for a replacement and are. To be reckoned with 6 days with no changes or updates many other and. 1 ) they can never say `` yes '' to you service was not able to sort any issues delivery... Germany, Italy, Spain, Russia, France and China is one of the UK s...

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